Terms of service

TEMPO STYLE S.R.L., with registered office at Viale Guglielmo Marconi 8, Barletta 76121 (BT) VAT number 07545330727  is the owner of the website www.tempostyle.it.

1. The contract concluded between Tempo Style and the Customer is considered finalized upon acceptance. By placing an order through the various available methods, the Customer declares that they have read all the information provided during the purchase process and fully accept the general and payment conditions set out below.

Order shipments  

Following the Order confirmation sent to the indicated e-mail address, the Customer can track the delivery of their Order online.
Product deliveries are made within the territory of the European Union. The order is considered completed upon transfer of the product(s) to the Customer.

Shipping times start from the receipt of payment. If payment is made by cash on delivery, a 20% deposit will be requested from the customer.
It is possible to track the shipment online where the delivery day will be highlighted; if the customer is absent, the order will be held in storage and the customer can pick up their order at the courier’s nearest office.
We are not responsible for any delays caused by the courier.
If the Customer is a Consumer, they have the right to withdraw within the terms and under the General Conditions of Sale.
The customer cannot choose the type of courier. In the event that the Customer is a Consumer, article 63 paragraph 1 of the Consumer Code (Legislative Decree 206/2005) applies, according to which the risk of loss or damage to the goods, for reasons not attributable to the Seller, transfers to the Consumer only at the moment when the latter, or a third party designated by him and different from the carrier, physically takes possession of the goods.

ATTENTION: as soon as you receive the goods, please check the appearance of the boxes and if you find any broken and/or dented ones, you must write on the invoice ‘received n° x broken packages and the anomaly found (simply writing accepted with reservation is not enough if broken packages are found, the absence of this statement on the invoice will not allow us to replace the contested package(s) free of charge (if it is not possible to inspect the packages, for example because they are received inside a wooden crate or appear perfect, you must still write ‘accepted with reservation for inspection’ on the delivery note or courier slip)
 If the pallet you receive has all packages intact (which must be proven by sending photographic documentation), but after opening the boxes you find some damage, this complaint must be made on the same day you receive the goods via email to info@tempostyle.it . In this case as well, you must strictly sign with a reservation for inspection in order to open an insurance claim.

If the carrier has been chosen by you outside of those proposed at the time of purchase, the risk of damage and loss of the Products transfers to you at the moment of delivery to the carrier, preventing any claims regarding the external condition of the delivered goods. In this case, any dispute must be made directly by you against the carrier. Otherwise, it is advisable to expressly exclude this choice. As established by art. 63 para. 2 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

We do not provide installation services for our products; this must be done by the customer. In the case of spare parts shipments, installation must always be carried out by a technician appointed by the end user.

Purchase Method
3. The Customer can purchase products through the website www.tempostyle.it, by writing to the address info@tempostyle.it. It is understood that the image accompanying the product description sheet may not perfectly represent its characteristics and may differ in color or accessory products shown; the description or technical sheet of each individual product is authoritative.
4. The correct receipt of the order is confirmed by Tempo Style through an email response sent to the email address provided by the Customer. We want to clarify that we do not provide installation of our products; this service is the responsibility of the customer, who must contact a plumber or a qualified technician for the installation and setup of the item and verify its testing and proper functioning with them.

Right of withdrawal
5. Pursuant to art. 52 ss DL 206/05, if the customer is a consumer (i.e., a natural person who purchases goods for purposes not related to their professional activity, or does not make the purchase indicating a VAT number reference in the order form), they have the right to withdraw from the purchase contract for any reason.
6. To exercise this right, the customer must send a communication to Tempo Style in this regard by registered mail to Tempo Style S.r.l. administrative and logistics headquarters, Contrada Curatoio 5, Trani 76125 (BT) or email info@tempostyle.it within 14 days from the date of receipt of the goods.

The return of products must take place within 14 days from the communication of withdrawal (art. 57 C.d.C.).

Return shipping costs are the responsibility of the buyer.
The goods must be returned intact, complete with all its parts and in the original packaging (bags and boxes), kept and absolutely sealed. The right of withdrawal cannot be applied to made-to-measure, customized, or out-of-catalog products, made specifically for individual requests pursuant to and within the limits of Legislative Decree 6 September 2005 n. 206, article 59 paragraph 2 letter d).

7. The right of withdrawal is subject to the following conditions:

applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g., accessories, etc.). The purchased item must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, screws, etc.); the shipment, until the certificate of receipt in our warehouse, is under the complete management and responsibility of the customer; in case of damage to the item during transport, Tempo Style will notify the customer of the event (within 5 working days from receipt of the item in its warehouses), to allow them to promptly file a complaint against the courier chosen by them and obtain reimbursement of the value of the item (if insured); in this case, the withdrawal request will be canceled;
8. Except for any restoration costs for verified damage to the original packaging, Tempo Style will refund the customer the full amount already paid. Pursuant to art. 56 C.d.C., the refund period is 14 days from receipt of the withdrawal communication; the refund may be withheld beyond 14 days only until the Consumer proves that the goods have been sent back or until they have been received.
9. The right of withdrawal is completely forfeited due to the lack of the essential condition of the integrity of the goods (packaging and/or its contents), in cases where Tempo Style verifies: the use of the goods; the absence of the external packaging and/or original internal packaging; the absence of integral elements of the product (accessories, electronic components, other constituent elements); damage to the product for reasons other than its transport. In case of forfeiture of the right of withdrawal, the goods will remain at Tempo Style’s logistics center, available for the Customer to collect at their own expense.

Example of withdrawal form If you intend to withdraw from the contract, please fill out the following form and return it to us. To: Tempo Style S.r.l. Viale G. Marconi 8, 76121 Barletta (BT), e-mail: info@tempostyle.it

With this document, I wish to withdraw from the contract concluded with me regarding the purchase of the following goods: _____________________________________________

Indicate the ordered goods subject to the exercise of the right of withdrawal.

Total price of the goods: _______________ Order date: _______________ Receipt date: _______________ Your address:_______________________________ (Name and Surname)_____________________________________________

(Street) _____________________________________________ (ZIP City) Date: __________________ ________________________

Delete unnecessary wording.

Compliance and Warranty
The responsibility for transportation lies with Tempo Style S.r.l., which in case of damage to the product occurring during transport, will seek recourse against the courier.
The Customer must check the condition of the Products delivered to them, assuming the risk of non-delivery or damage to the ordered products, for reasons not attributable to the Seller, only at the moment when the Customer, or a third party designated by them and different from the carrier, physically takes possession of such products.
At the time of delivery, the Customer must check that the packaging is intact, undamaged, not punctured or opened. Any damage must be immediately reported to the courier making the delivery (accepting the goods with a reservation for inspection to be written on the courier's delivery note or on the handheld device: e.g., “box punctured, box opened, box dented”).
If the product is damaged during transport, the Customer must report it by email:  info@tempostyle.it within 24 hours with photographic documentation.
Pursuant to art. 130 of the Consumer Code, the Seller is responsible towards the Consumer for any conformity defect existing at the time of delivery of the goods.
In case of a conformity defect, the Consumer has the right to restore the conformity of the goods free of charge through repair or replacement, or to an appropriate price reduction or contract termination. The Consumer may choose to request the Seller to repair or replace the goods, free of charge in both cases, unless the requested remedy is objectively impossible or excessively costly compared to the other.
If the package shows obvious signs of tampering or alteration, the Customer is also advised to promptly notify Customer Service at the contact details below.
The legal conformity warranty of goods, as provided by articles 128 et seq. of the Consumer Code, lasts 24 months: specifically, the Seller is responsible, according to article 130, when the conformity defect appears within two years from the delivery of the goods. It is understood that the Consumer loses this right if they do not report the conformity defect to the Seller within 2 (two) months from the date they discovered the defect (art. 132 Consumer Code).
The Consumer's request to enforce the product conformity warranty must be communicated to the Seller by contacting Customer Service via email at info@tempostyle.it

All photos on our website are for illustrative purposes only; slight variations in color or shade are possible as these are catalog images.

Claims
13. If you have a complaint against Tempo Style following the purchase of a product and you have not been able to resolve it by contacting our Customer Service, remember that you can submit it through the ODR platform (Online Dispute Resolution platform), managed by the European Commission. The platform is available here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

14. We are not responsible for delivery delays caused by our courier.

Payments

15. Cash on delivery: accepted only if 20% of the total balance is paid via bank transfer or PostePay.

Payment via PayPal: The PayPal payment method requires the use of a PayPal account. More information about this payment method is available on the PayPal website.

Payment via PostaPay card top-up, bank transfer, or credit card
Once the order is placed, the payment details will be displayed.

For tax reasons, if payment is made by special bank transfer for renovations and then a refund is requested (for example, because the right of withdrawal is exercised or for any other reason), it is only possible to issue a voucher to be spent on our site without expiration; if payment is made by a normal bank transfer or any other payment method, the refund will be returned using the same payment method.

Privacy

16. The personal data requested at the time of order submission are collected and processed in order to fulfill the explicit requests of the Customer and will in no case and under no circumstances be transferred to third parties. Tempo Style guarantees its customers compliance with the regulations on the processing of personal data, governed by the European Regulation 679/2016 GDPR.
The data controller is Tempo Style S.r.l., with registered office at Viale Guglielmo Marconi 8, Barletta 76121 (BT).

Tempo Style S.r.l. adheres to the ethical code of the Italian Association of Electronic Commerce available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel.